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Following the acquisition of City Discovery by VELTRA Corporation in February 2016, the decision has been made to close the City Discovery brand and consolidate its operations.

VELTRA will continue to serve travelers the best tours, activities and transfers worldwide through its website:

Previous bookings with City Discovery will be organized as normal.

We want to express our sincerest gratitude to our loyal customers who have been with us in the last 15 years. We value your patronage and hope you will book again with us through VELTRA (

The Team of City Discovery

Terms and Conditions

City Discovery Inc carries on business as a retailer of travel products via its websites :,,

Any booking made with will be governed by and subject to these Terms & Conditions. is edited by:
City Discovery, Inc.
100 E. Pierce Road, Suite 100, Itasca, IL 60143, USA

City Discovery Inc is owned 100% by Veltra SAS, 55 rue Traversière 75012 Paris, France

Headquarters : 55 rue Traversière 75012 Paris
Registration number 42011296300020
VAT : FR 53420112963
Customer support : click here

Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by City Discovery SAS on behalf of City Discovery Inc. or by City Discovery Inc. depending on the type of payment method used for the purchase of the goods and/or services.

In the event you choose to pay with credit card and the payment will be processed via a European Acquirer, these terms are an agreement between you and City Discovery SAS. For any other type of purchases, these terms are an agreement between you and City Discovery Inc. and goods and/or services will be delivered by City Discovery Inc. directly.

Price, Payment and voucher issue

1. Prices
Price quotations are subject to change without notice. If for any reason the price quoted is not correct, the team of will contact you for authorization. Tips/gratuities, baggage or personal insurance, beverages or food not described in the product's description and all other purchases of a personal nature are not included.

2. Payment
All tours must be pre-paid except otherwise stated. We accept Visa, Mastercard, American Express, Diners, Discover and JCB cards. Payment will be listed as 'VELTRA' on the credit card statement. We process payment in USD, EUR, CAD, AUD and GBP. For other currencies, the price is indicative and the amount will be charged in USD at the conversion's rate applicable on the date of your booking.

3. Voucher issue
After payment, City Discovery, Inc. / will send a confirmation / voucher by e-mail or by fax : this voucher has to be printed, as a proof of purchase, and will be presented to the service provider. All information regarding the travelers should be correctly given at the time of booking.
All requests for modifications/amendments must be sent by email to City Discovery, Inc. /
City Discovery, Inc. / cannot be held responsible for any problem that may happen if you don't receive or read carefully your confirmation / voucher. In case you have not received your voucher, you must notify City Discovery, Inc. / at least 72 hours before the date of service.

Cancellation, refund and procedure to cancel a booking

4. Cancellation fee / refund
Except otherwise stated, Tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following scale :

4.1 Short Tours/Attractions/products (with duration of one day or less) and not including train or flight ticket and/or overnight accommodation

  • Cancellation more than 7 calendar days before the services begin : No cancellation fee.
  • Cancellation between 7 and 4 calendar days before the services begin: You will be charged a 20% cancellation fee.
  • Cancellation within 3 calendar days before the services begin : You will be charged a 100% cancellation fee (no refund).
  • Cancellation the day of the services or after : You will be charged a 100% cancellation fee (no refund)

4.2 Special request / Private tours AND / OR Tours/Attractions/products including train or flight ticket and/or overnight accommodation :

  • Cancellation more than 45 calendar days before the services begin : You will be charged 25% cancellation fee.
  • Cancellation between 45 to 16 calendar days before services begin : You will be charged 50% cancellation fee.
  • Cancellation 15 days or less before the service : you will be charged a 100% cancellation fee (no refund)
  • Cancellation the day of the services or after : You will be charged a 100% cancellation fee (no refund)

4.3 Gift Certificate :

  • Gift certificate are non-cancellable and are non-refundable.

4.4 Please note that certain supplier apply more stringent cancellation fees, which might apply if relevant.

4.5 Procedure to cancel a booking :

  • Full cancellation of services previously confirmed by us must be followed by a confirmation of cancellation from us.
    City Discovery, Inc. / will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.

Disclaimer & Limitation of Liability

5. The liability of City Discovery, Inc. / and its affiliate web sites is limited.
City Discovery, Inc. / acts only as an agent for the passengers in all functions pertaining to tours, attractions, hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond City Discovery, Inc. / control. City Discovery, Inc. / can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. City Discovery, Inc. and his suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members' enjoyment and advantage. City Discovery, Inc. / and its suppliers reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.

6. Health, Passport, & Visas
Each customer has to check he has the appropriate documents for his journey especially (but without limitation) if he booked tours, packages or transfers including flight or visit of a country different from the country of departure. He has to own and bring a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents.

7. Smoking restriction
Smoking on board coaches is strictly forbidden.

8. Luggages
Only one hand bag per person is accepted in motorcoaches. Other restriction might apply.

9. Complaints
City Discovery acts as a mediating company between clients and local tour operators. In the unlikely event that you were not satisfied with your tour or transfer reservation, you may file a complaint within 1 month from date of service. A written documentation must be sent to our customer service team by email and this would be forwarded to the tour operator for investigation. Complaints received beyond the deadline can no longer be entertained and will not be eligible to any refund.
Any booking made with City Discovery, Inc. / will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of

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