City Discovery Inc carries on business as a retailer of travel products via its websites : City-Discovery.com, Sightseeing-tours-in-Paris.com, New-York-Sightseeing-tours.com
Any booking made with City-discovery.com will be governed by and subject to these Terms & Conditions.
City-discovery.com is edited by:
City Discovery, Inc.
100 E. Pierce Road, Suite 100, Itasca, IL 60143, USA
City Discovery Inc is owned 100% by Veltra SAS, 55 rue Traversière 75012 Paris, France
Headquarters : 55 rue Traversière 75012 Paris
Registration number 42011296300020
VAT : FR 53420112963
Customer support : click here
Under this agreement, the payment processing services for goods and/or services purchased on this website are provided by City Discovery SAS on behalf of City Discovery Inc. or by City Discovery Inc. depending on the type of payment method used for the purchase of the goods and/or services.
In the event you choose to pay with credit card and the payment will be processed via a European Acquirer, these terms are an agreement between you and City Discovery SAS. For any other type of purchases, these terms are an agreement between you and City Discovery Inc. and goods and/or services will be delivered by City Discovery Inc. directly.
Price quotations are subject to change without notice. If for any reason the price quoted is not correct, the team of City-discovery.com will contact you for authorization. Tips/gratuities, baggage or personal insurance, beverages or food not described in the product's description and all other purchases of a personal nature are not included.
All tours must be pre-paid except otherwise stated. We accept Visa, Mastercard, American Express, Diners, Discover and JCB cards. Payment will be listed as 'VELTRA' on the credit card statement. We process payment in USD, EUR, CAD, AUD and GBP. For other currencies, the price is indicative and the amount will be charged in USD at the conversion's rate applicable on the date of your booking.
3. Voucher issue
After payment, City Discovery, Inc. / City-discovery.com will send a confirmation / voucher by e-mail or by fax : this voucher has to be printed, as a proof of purchase, and will be presented to the service provider. All information regarding the travelers should be correctly given at the time of booking.
All requests for modifications/amendments must be sent by email to City Discovery, Inc. / City-discovery.com.
City Discovery, Inc. / City-discovery.com cannot be held responsible for any problem that may happen if you don't receive or read carefully your confirmation / voucher. In case you have not received your voucher, you must notify City Discovery, Inc. / City-discovery.com at least 72 hours before the date of service.
4. Cancellation fee / refund
Except otherwise stated, Tour or package or any product cancelled without due notice are subjected to a cancellation fee according to the following scale :
4.1 Short Tours/Attractions/products (with duration of one day or less) and not including train or flight ticket and/or overnight accommodation
4.2 Special request / Private tours AND / OR Tours/Attractions/products including train or flight ticket and/or overnight accommodation :
4.3 Gift Certificate :
4.4 Please note that certain supplier apply more stringent cancellation fees, which might apply if relevant.
4.5 Procedure to cancel a booking :
5. The liability of City Discovery, Inc. / City-discovery.com and its affiliate web sites is limited.
City Discovery, Inc. / City-discovery.com acts only as an agent for the passengers in all functions pertaining to tours, attractions, hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond City Discovery, Inc. / City-discovery.com control. City Discovery, Inc. / City-discovery.com can accept no responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. City Discovery, Inc. and his suppliers reserve the right to vary itineraries in order to improve each tour, to the tour members' enjoyment and advantage. City Discovery, Inc. / City-discovery.com and its suppliers reserve the right to cancel or rescheduled any tour departure in accordance with operation requirements.
6. Health, Passport, & Visas
Each customer has to check he has the appropriate documents for his journey especially (but without limitation) if he booked tours, packages or transfers including flight or visit of a country different from the country of departure. He has to own and bring a passport (with visa if necessary) or a valid ID card. No refund will be granted in case of lack or loss of ID documents.
7. Smoking restriction
Smoking on board coaches is strictly forbidden.
Only one hand bag per person is accepted in motorcoaches. Other restriction might apply.
City Discovery acts as a mediating company between clients and local tour operators. In the unlikely event that you were not satisfied with your tour or transfer reservation, you may file a complaint within 1 month from date of service. A written documentation must be sent to our customer service team by email and this would be forwarded to the tour operator for investigation. Complaints received beyond the deadline can no longer be entertained and will not be eligible to any refund.
Any booking made with City Discovery, Inc. / City-discovery.com will be governed by and subject to the Terms & Conditions. No variation to these Terms and Conditions shall be of any effect unless made in writing by and with the authority of City-Discovery.com.